Key Holding and Alarm Response.
We hold your keys, fobs and codes and send an SIA-licensed officer to every alarm activation, in 30 minutes on average, so your staff never have to attend alone at night.
Response officers cover the UK, from Inverness to the south coast.
- 30 minaverage response, UK-wide
- 24/7/365National Operations Centre
- 2,400 hrsof guarding every week
- 5,000+ hrsof cleaning every week
- 1,000+clients across the UK
When to Use Key Holding?
Key holding protects your staff as much as your site.
Staff on the call-out list
Managers being woken at night to attend alarms alone.
False alarms
Repeated activations that need verifying and resetting.
Insurance requirements
Insurers or police response rules that require a professional keyholder.
Empty sites out of hours
Warehouses that close overnight or at weekends.
Remote locations
Sites a long drive from your nearest manager.
Fire and flood alerts
Someone to attend and secure the site fast.
UK-wide, managed by one team
What’s Included?
Keys and codes are held securely and logged every time they’re used.
Secure Key Holding.
- Keys, fobs and codes held securely
- Full audit trail of use
- Lock-ups and unlocks on request
- Contractor access out of hours
Alarm Response.
- Officer at every activation
- 30-minute average response
- Alarm verified and reset
- Site searched and secured
Escalation.
- Police and fire service liaison
- Emergency boarding or repairs arranged
- Static guard until secure if needed
- Your contacts updated
Reporting.
- Report after every call-out
- Photos of any damage
- Monthly activation data
- Recommendations to cut false alarms
ProFM Group provide security services for us, and from the initial discussion to present, they have excelled in all areas. Excellent communication and a great service provided. I wouldn’t hesitate in recommending them.
Victorian Plumbing
Online retail and distribution
Proof, not promises
Why Choose ProFM?
These are the things you can check before you choose us.
#1 under the SIA Approved Contractor Scheme
Ranked #1 of 830+ approved contractors in the May 2024 ACS rankings. In the top 1% of ACS audits every year since 2017, and scoring 144 out of 145 every year since 2020.
24/7/365 National Operations Centre
Accredited to BS7499, BS7858 and ISO 9001. Every patrol, alarm and shift start is monitored, every hour of the year.
30-minute average response
Mobile response officers cover the UK, from Inverness to the south coast, for alarms and incidents.
Vetted, trained officers
SIA-licensed, vetted to BS 7858 and trained on our own online platform, including ACT and WAVE courses.
Accredited, vetted and audited
Don’t Take Our Word for It
of 830+ SIA Approved Contractors
ACS rankings, May 2024ACS audit score
Every year since 2020of all ACS audits
Every year since 2017
Frequently Asked Questions
How Much Do Keyholding Services Cost?
Every keyholding package we deliver is priced around your premises, so we don’t have a fixed price. It’s one of the most cost-effective security services you can put in place, and for many businesses it costs less than training and paying in-house staff to cover out-of-hours callouts. The quickest way to a price is a free, no-obligation quote. Tell us about your site, your alarm system and any other premises you’d like covered, and our team will come back to you.
Which Areas Do You Offer Alarm Response Services For?
We’re a fully nationwide business, meaning we’re able to deliver expert alarm response services wherever you are. We currently deliver alarm response services as far north as Inverness, down to England’s south coast.
Does My Alarm System Need To Meet Any Standards For The Police To Respond?
Yes. In England and Wales, the police only respond to alarm systems that meet the required NPCC (National Police Chiefs’ Council) policing standards, and alarms installed since June 2019 must comply with PD 6662:2017. Systems are also expected to be fitted by an NSI Gold or Silver approved installer to gain police response. As an NSI Gold approved provider, ProFM Group can respond in line with these requirements and act as your professional keyholder and first responder, helping ensure activations are handled compliantly.
Are your officers SIA licensed?
Yes. Every officer holds a front-line licence from the Security Industry Authority and is vetted and screened to BS 7858. ProFM Group is also an SIA Approved Contractor, which you can check on the SIA’s public register.
What happens after an alarm call-out?
You get a written report after every call-out, with photos of any damage, the cause if it can be identified and what the officer did. If the site can’t be made secure, we arrange emergency boarding or keep an officer on site until it is, and update your contacts throughout.
Get a quote
Protect Your Warehouse from the First Shift
Book a free site survey and get a costed security plan.
- Free site survey with a named account manager
- One contract for security, cleaning and FM
- 24/7/365 National Operations Centre